Ordering

Do I need an account?
No. You can check out as a guest. An account only saves your address for next time.

Can I change my order after placing it?
Yes, if it has not been dispatched. Call +91 91526 43529 or email [email protected] with the order number.

Payment

How can I pay?
UPI at checkout, or Cash on Delivery. We do not accept cards, net banking, wallets or EMI.

Is GST charged?
No. Chandra Kitchen World is not registered under GST because turnover is below the registration threshold. GST is not charged separately, no GST tax invoice is issued, and the price shown is the amount payable.

Shipping

What does shipping cost?
Free over ₹999, flat ₹59 below that, anywhere in India.

How long does delivery take?
1–2 business days to pack, then 3–8 business days with the courier — usually 4–10 business days in total.

Do you ship outside India?
No. India only.

Products

Will it fit my cabinet?
Measure the cabinet opening width and the internal depth, then compare with the outer dimensions on the listing. Allow clearance for the runners on a pull-out.

Does it need screwing in?
Most pull-out organisers do. Carts, bins and free-standing racks do not. Each listing says which.

Is it stainless steel?
The material is on every listing. Where a piece is coated or chrome-plated steel rather than stainless, we say so.

Do you sell branded goods?
We sell each item on its own merits and describe it by what it is — material, size, contents. We make no claim to be an authorised dealer for any brand.

Returns

What is the return window?
7 days from delivery, for unused items in original packing.

When do I get my refund?
Within 5–7 business days of the returned item reaching us.

Contact

How do I reach a person?
Email [email protected] or call +91 91526 43529. Customer service: 8:00 AM – 9:30 PM IST, daily